YAY! OUR BIGGEST SALE OF THE SEASON IS HERE! USE CODE YAYFRIDAY AT CHECKOUT FOR 25% OFF.

FAQ's

How do I use a discount code?

Discount codes can be entered during the checkout process. Simply type or paste your code in the box labelled “Gift/card or Discount Code,” then click “Apply.” Only one discount code may be applied per order. Discount codes cannot be combined with others.

My 15% first time order discount isn’t working. What should I do?

Please provide us with the discount code you were sent so we can look into this for you. We will probably send you an alternative discount code for the same discount value. If you have paid for your order and then realised the discount was not applied, please don’t worry! Just let us know your order number and discount code. As long as the discount code is valid, we will be more than happy to refund you.

 

An additional discount code isn’t working.

Unfortunately, we only allow one discount code to be used per order. Please make a record of the discount code you haven’t been able to use, as you can use the code on your next order.

 

Can I get my order gift wrapped?

We are not offering gift wrap or boxes at this time. 

Can I change my order?

Once an order is placed, we cannot make changes to it. We can only offer to cancel. Please reach out to orders@joyeuxcompany.com

Can I cancel my order?

Yes, you can, if you contact us ASAP before it is shipped. We are closed on the weekends but during peak times of the year the shipping department will ship orders over the weekend to keep up with the volume. You should reach out to orders@joyeuxcompany.com as soon as possible to see if we can accommodate a cancelation. 

Please note once an order ships it cannot be cancelled. If you are unable to cancel you may return the order for a refund (see return info). Please also note we do not provide a refund for the shipping charges. 

I gave you the wrong shipping address. Please can you change it?

Due to concerns of possible fraud with address changes, we are not able to change an address on an order that has already been placed. What we can do is cancel the original order and ask that you place it again with the correct address. If you want to let us know once you place the order, we can make sure it keeps its original place in line for shipment. 

Help, my tracking number is not showing the status of my order.

All US orders are shipped by UPS and/or USPS. You can track your order by clicking on the tracking number provided in your shipping confirmation. If you have any trouble, please contact orders@joyeuxcompany.com so we can help.

The tracking on my order says it was delivered, but I never received it. What can I do?

If your tracking information states that your package was delivered by the carrier, but you have not received it, please contact our customer service team at orders@joyeuxcompany.com.

 

The tracking on my order says it was not delivered, but i should have received it by now - can you help?

If your tracking information states that your package was not delivered (lost in transit) by the carrier within the estimated arrival time period, please contact us immediately.

We will look into the situation and if the package is lost in transit by the carrier we will issue a refund, credit or reship the order.

 

What is your standard delivery time?

Please allow up to 8 business days to receive your orders. While you are likely to arrive sooner, this helps to provide a buffer should there be any unexpected delays. We ask customers based outside of the US to please allow up to 15 business days to receive their order, depending on the shipping method chosen.

Can you rush my order?

We ask our US customers to allow 1-2 business days for processing of all ground shipments. Air shipments are sent out same day (business day) if submitted before 11am EST. If not received before 11am EST they will ship the next business day. Actual transit time will depend on where in the US the customer is located and what shipping method is chosen.

Can I get a refund on all or part of my order?

We really want you to be happy with your purchase!  If the products you selected didn't work out, we will accept returns for most items within 14 days of the original purchase date. For full details visit https://joyeuxcompany.com/pages/shipping-and-returns 
Items must be returned in unused condition in their original packaging. Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded. If you received a promotional discount on your order, that amount will be deducted from your return. Returns received past the allowable date (as shown on your packing list), or containing ineligible items, will not be refunded. Please make sure to ship returns in a sturdy box, as damaged returns cannot be accepted. We do not accept returns in paper or padded mailers. If you want to check the status of your return, please email 
orders@joyeuxcompany.com and provide tracking information.

 

I have requested a refund, how long will it take to reach my bank account?

Once we have refunded your order, it can take 3 to 5 working days to reach your bank account. 

The items have arrived defective or damaged. What can I do?

If you have had any issues with quality or damages, please let us know so that we can provide you with a refund or replacement. We will request images for all issues to do with quality and damages. Reach out to orders@joyeuxcompany.com with your order number so we can help.